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Do You Ship Internationally, and What Are the Shipping Costs? Absolutely, we offer worldwide shipping, and the best part is that 80% of the time, it's completely FREE!
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Where Does My Order Ship From? Your order originates from our manufacturing facilities located in China. Our dedicated warehouse team handles the order processing, and we collaborate with reliable logistics partners for delivery.
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How Long Will It Take to Receive My Order? The processing time for your order is typically 1-7 business days before it's shipped. Once shipped, you can expect your delivery to arrive in 1-3 weeks. However, please keep in mind that due to factors like international distances, postal services, and occasional shipping delays, it might take up to 2 months in rare cases. The delivery timeline depends on your specific purchase and location. For precise shipping times, you can always reach out to us via the "CONTACT US" button.
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My Order Hasn't Arrived, Even After the Promised "2 Months." Why Is That? While some orders may arrive earlier than expected, others might face shipping delays, particularly if you reside in a remote area relative to our production base in China. If your order hasn't reached you within 8 weeks of placing it, don't worry. We're committed to ensuring your satisfaction and will either reship your order or provide a refund, guaranteed!
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I've Received Only Part of My Shipment. Where Are the Other Items? If you've encountered this situation, it's likely because one of the products you ordered is temporarily out of stock, and our factory is in the process of producing a new batch. This production and quality inspection phase usually takes 7-25 days. We'll promptly notify you via email about any such delay and prioritize the shipment of processed products to ensure they reach you within 1-7 working days of order placement. If you're curious about the status of your other items, please send us an email with your name and order number.
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What About Potential Customs Fees? We want to be transparent about customs fees. Once your items have been shipped, any customs fees that may arise are beyond our control and become the responsibility of the recipient. While it's a rare occurrence, it's essential to note that one or more packages may incur custom fees upon arrival in your country.
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Will My Item Arrive Before a Specific Date? If you plan to gift one of our items for a holiday or special occasion, we recommend avoiding purchases during the month of the event to ensure timely delivery. We cannot guarantee that items will arrive on specific dates and are not liable for delays.
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How Can I Track My Order? Orders are processed and shipped within 1-7 days of placement, unless otherwise indicated. You'll receive tracking information for each package shipped. Once your order is on its way, we'll send you a shipping confirmation email containing the tracking number and a link to follow your parcel's journey.
