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Can I Cancel My Order and Request a Refund If I've Changed My Mind?
Once your order has entered the "SHIPPED" status, we do not issue refunds. However, if you reach out to us promptly after placing your order, we can cancel it and provide a refund.
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Is It Possible to Exchange an Item for a Different Size?
Regrettably, we do not offer FREE size exchanges. Our products come in various measurements, so it's crucial to compare these measurements with those of a garment you already own at home for accuracy. If you need more information about a specific product or if measurements aren't available, please feel free to email us for assistance.
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For Non-Quality-Related Returns:
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Orders Returned Within 7 Days: We offer a "7 Days No Reason Return/Exchange" policy, allowing you to return items if you simply don't like them. In such cases, the buyer is responsible for the return shipping cost, and we will deduct a fee of $9 to $50 (depending on the item's weight) from the refund to cover our initial shipping cost.
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Orders Returned Beyond 7 Days: Unfortunately, we cannot provide FREE returns or exchanges for orders signed beyond 7 days. However, if you encounter such a situation, please reach out to us, and we can explore low-cost alternatives. Don't hesitate to email us for assistance.
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Important Note: Please be aware that for intimate clothing items such as underwear and lingerie, we do not support returns or exchanges for reasons unrelated to product quality.
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For Quality-Related Issues or Problems Caused by Us:
If there are any defects in the merchandise that result from OUR error, we offer FREE returns and exchanges. To initiate this process, please notify us within 7 days of receiving your order. In your email, provide the following information:
- Order number (Recipient name / E-mail)
- SKU of the products requiring return or exchange
- Photographic evidence displaying the faulty items
